Last updated: October 28, 2025 | Version: 1.2
Amaken Real Estate ("we", "our", or "us") values your privacy and is committed to protecting your personal data in accordance with applicable data protection laws, including but not limited to the UAE Personal Data Protection Law (PDPL), the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom it is shared, and your rights in relation to your personal data.
Personal data means any information relating to an identified or identifiable natural person. Processing means any operation performed on personal data, such as collection, storage, use, disclosure or erasure.
We may receive information about you from third parties (for example: property listing partners, credit reference agencies, public registers, or marketing partners). We will only combine and use such data consistent with the purposes described in this policy and relevant legal bases.
We use personal data for the following purposes (not exhaustive):
Where applicable under data protection laws, we rely on the following legal bases:
We may share personal data with:
We require all third parties to treat your data securely and in accordance with this Privacy Policy and applicable law. We do not sell your personal data for direct marketing purposes.
We use third-party processors to provide technical services. A non-exhaustive example list includes:
We enter into appropriate contracts (Data Processing Agreements) with subprocessors and impose security and confidentiality obligations. For a current and complete list of subprocessors, please contact us.
We and our partners use cookies, web beacons, pixels and similar technologies. Below is a sample — the exact cookies used may vary.
| Category | Purpose | Example Cookies | Retention |
|---|---|---|---|
| Essential | Enable site functionality and security (sessions, load balancing) | PHPSESSID, __Host-session | Session |
| Performance & Analytics | Measure site usage, improve services | _ga, _gid, _gat | 2 years / 24 hours |
| Functional | Remember preferences (language, settings) | cookie_consent, pref_lang | 1 year |
| Advertising & Targeting | Deliver and personalise ads, measure ad campaigns | _gcl_au, IDE, fr | 90 days - 2 years |
You may manage cookie preferences via the cookie banner or browser settings. To opt out of personalised advertising, visit your ad network provider's preferences (e.g., Google Ad Settings) or use browser-based ad-blocking tools.
We implement a range of technical and organisational measures, including but not limited to:
In the unlikely event of a security incident that affects personal data, we will:
We keep personal data only as long as necessary for the purposes set out above or to comply with legal obligations. Typical retention periods:
| Data Type | Retention Period |
|---|---|
| Enquiry & contact records | Up to 2 years (unless deleted earlier by request) |
| Customer & contract records | Duration of the business relationship + 7 years (accounting & legal) |
| Payment records | 7 years (tax / accounting) |
| Analytics data (aggregated / pseudonymised) | Up to 24 months |
| Closed transactions (property sale / tenancy) | 7 years or as required by law |
Subject to local law, you may have rights including:
To exercise your rights, please contact us via the details below. We will verify your identity before actioning requests. We will respond within the timeframes required by applicable law (commonly within 30 days) or inform you if an extension is required.
If required by law or by our internal governance, we have appointed a Data Protection Officer or responsible contact. You may reach our DPO / privacy contact at:
Your information may be processed or stored in countries outside your country of residence. Where such transfers occur, we rely on appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms. To request details about transfer safeguards, please contact us.
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us and we will delete it where required by law.
We can provide this Privacy Policy in alternative formats (large print, audio, translated copies) upon request. Contact us if you need an alternative format.
We may use automated tools to personalise property recommendations, detect fraud or improve search results. Where automated decision-making produces legal or similarly significant effects, we will provide meaningful information about the logic involved, the significance and the envisaged consequences, and allow you to request human review where required by law.
When you upload property photos, floorplans or other content to our platform, you grant us a non-exclusive, royalty-free license to use, reproduce and display that content for the purposes of marketing and listing the property. We moderate uploaded content and may remove material that breaches our terms. To request removal of your content, contact us and provide sufficient details to identify the item.
We may display third-party ads on our website. These networks may use cookies and tracking technologies to personalise ads. We recommend using ad preference tools provided by advertising networks (e.g., Google Ad Settings) to control personalised advertising. We are not responsible for the privacy practices of third-party advertisers.
If you are unhappy with our handling of your personal data, please contact us first so we can try to resolve your concern. You also have the right to file a complaint with a relevant supervisory authority in your jurisdiction (for example, the UAE Data Office or your local data protection regulator, the ICO in the UK, or a supervisory authority in the EU).
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we will provide prominent notice or, where appropriate, seek consent.
This Privacy Policy is governed by the laws of the UAE and other applicable laws where required. Where you are located in another jurisdiction, certain local data protection laws may also apply to you.
Data Controller: Amaken Real Estate
How to submit a request: Send an email with subject line "Privacy Request" and specify the request type (access, deletion, portability, objection). Include copies of ID for verification (we will handle these securely and delete copies after verification). We will respond within the timeframe required by applicable law, typically within 30 days.
The following summary is provided for transparency and to assist third parties or auditors. This section can be removed from the public page or moved to an internal privacy manual.
Nothing in this Privacy Policy shall limit or exclude any legal rights you may have under applicable law. This document does not constitute legal advice. For legal queries, consult a qualified attorney or your local data protection authority.
If you would like this policy translated into another language or provided in an accessible format (large print, audio), please contact us.